Supervisor Portal Quick Reference
One-page reference for the most common supervisor portal tasks.
Use this quick reference for the most common tasks in the Supervisor Portal at defamilysupporthub.org.
Common Tasks
Log In to the Portal
Go to defamilysupporthub.org and click the supervisor login link. Enter your assigned username and password. Contact your LIA administrator if you need credentials or a reset.
Submit the Monthly Report
From your zone dashboard, click "Submit Monthly Report." Complete all required fields including caseload counts, visit counts by model, training completions, and any notes. Click Submit. Reports are due by the 10th of the following month.
View FSS Caseloads
On your zone dashboard, scroll to the Individual FSS Caseload section. Click any FSS name to see their active family count, visit completion rate, and flagged cases.
Check Training Completions
On your zone dashboard, go to the Training Completion Tracker section. Review each FSS staff member's enrollment and completion status for required trainings. Data may reflect a delay of up to 24 hours.
View Past Report Submissions
Scroll to the Monthly Report History section at the bottom of your dashboard. Reports cannot be edited after submission. Contact Emily Thompson at DPH if a correction is needed.
Get Support
- Program questions or deadline issues: Contact Emily Thompson at DPH
- Technical issues with the portal: Contact melissa.pitts@tappnetwork.com
- Login or access issues: Contact your LIA administrator first, then escalate to DPH if unresolved