Accessing Your Training Certificates

Steps to Access Your Certificates

1. Log in to your account at defamilysupporthub.org.
2. From the main navigation, go to Training, then select My Completions.
3. Your completed courses are listed here in chronological order. Find the course for which you need a certificate.
4. Click View Certificate next to the course. The certificate will open as a PDF in your browser.
5. Download or print the certificate using your browser's standard PDF controls.

What Your Certificate Includes

• Your full name as registered in the system
• The course title
• The date you completed the course
• The issuing organization (Delaware DHSS Home Visiting Program)

Keeping Your Records

Keep copies of your training certificates in your personal personnel file, as your LIA or DPH may request documentation of completed training during compliance reviews or annual check-ins.

If a Certificate Is Missing

• Confirm that you clicked through and submitted all required course activities, including any final assessments or acknowledgment screens.
• Allow up to 24 hours for the system to process the completion if you finished the course recently.
• If the certificate is still missing after 24 hours, contact your supervisor or DPH program staff to request a manual review of your record.